WP Ticket System Pro

# Streamline Customer Support with WP Ticket System

**WP Ticket System** is a powerful, professional ticket submission and tracking system designed specifically for WordPress. Perfect for repair shops, service centers, help desks, and support teams who need a comprehensive solution to manage customer requests efficiently.

Transform your customer service with a full-featured ticketing system that includes frontend submission forms, admin dashboard, customer portals, REST API, and optional SMS notifications.

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## 🎯 **Why Choose WP Ticket System?**

✅ **Built for Service Businesses** – Designed specifically for repair shops, help desks, and support teams
✅ **Customer Self-Service** – Customers submit and track tickets without admin access
✅ **Unlimited Tickets** – No restrictions on ticket volume (Free & Pro)
✅ **REST API Included** – Integrate with mobile apps and external systems
✅ **SMS Notifications** – Keep customers updated via text (Pro)
✅ **Security-First** – Grade A security audit, GDPR compliant
✅ **Mobile Responsive** – Perfect experience on any device

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## 📦 **Two Versions to Fit Your Needs**

### **FREE VERSION** – Complete Ticket Management
– ✅ **Unlimited Tickets** – No limits on ticket volume
– ✅ **Smart Status System** – Open, In Progress, Waiting on Customer, Closed
– ✅ **Unique Ticket IDs** – Auto-generated alphanumeric IDs (e.g., A3K9X2)
– ✅ **File Attachments** – Customers upload images with tickets
– ✅ **Ticket History** – Complete conversation threads with timestamps
– ✅ **Customer Portal** – Self-service submission and viewing
– ✅ **REST API** – Token-based authentication for integrations
– ✅ **CSV Import/Export** – Bulk operations and data migration
– ✅ **reCAPTCHA Support** – Spam protection
– ✅ **Support Manager Role** – Custom role for support staff
– ✅ **Advanced Search** – Find tickets by ID, name, email, description
– ✅ **AJAX Dashboard** – Real-time updates without page reload
– ✅ **Translation Ready** – Full i18n support with POT file

### **PRO VERSION** – Enterprise Features
Everything in Free, plus:

– 📱 **SMS Notifications** – Multi-provider SMS alerts
– ✅ **5 SMS Providers**: Mighty Call, Twilio, AWS SNS, Brevo, Custom HTTP
– ✅ **Voice Calls**: Speak notifications (Mighty Call)
– ✅ **Auto-Notifications**: Trigger on ticket events
– ✅ **Manual SMS**: Send custom messages anytime
– ✅ **Customer Preferences**: Opt-in/out per event
– ✅ **SMS History**: Complete log with delivery tracking

– 👥 **Ticket Assignments** – Team workload management
– ✅ **Staff Assignment**: Assign tickets to team members
– ✅ **Auto-Assignment**: Rules-based automatic assignment
– ✅ **Workload Balancing**: Track tickets per staff
– ✅ **Bulk Assignment**: Assign multiple tickets at once

– 📊 **Analytics & Reporting** – Performance insights
– ✅ **Performance Dashboard**: Key metrics at a glance
– ✅ **Response Time Tracking**: Average time to first reply
– ✅ **Staff Performance**: Individual team member stats
– ✅ **Category Analysis**: Top issue types and trends
– ✅ **Custom Date Ranges**: Filter any period
– ✅ **CSV Export**: Download reports for analysis

– 🔔 **Advanced Features**
– ✅ **Custom Email Templates**: HTML email designer
– ✅ **Extended API**: Additional endpoints for assignments and SMS
– ✅ **Priority Support**: Direct support from developers
– ✅ **Automatic Updates**: Via license system

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## 💼 **Perfect For:**

– 📱 **Phone & Device Repair Shops** – Track repairs, parts, customer communication
– 💻 **Computer Service Centers** – Manage service requests and diagnostics
– 🛠️ **General Repair Businesses** – Any repair or service-based business
– 📞 **Customer Support Teams** – Technical support and help desk operations
– 🏪 **Retail Service Desks** – In-store customer service tracking
– 🔧 **IT Help Desks** – Internal and external IT support tickets

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## ⚡ **Core Features**

### 📝 **Customer-Facing Shortcodes**

Create pages with these powerful shortcodes:

**`[ts_ticket_form]`** – Ticket Submission Form
– Customer name, email, phone
– Category selection
– Device information
– Description textarea
– File upload
– reCAPTCHA protection

**`[ts_ticket_view]`** – View Single Ticket
– Enter ticket ID to view status
– See full conversation history
– Reply to staff messages
– Check current status

**`[ts_customer_tickets]`** – Customer Ticket History
– View all tickets by email
– Filter by status
– Quick access to ticket details

**`[ts_customer_sms_preferences]`** *(Pro Only)* – SMS Preferences
– Opt in/out of SMS notifications
– Email verification for security
– Per-event preferences

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### 🔐 **Enterprise-Grade Security**

Built with WordPress best practices and independently audited:

– ✅ **Security Grade: A** (Independent audit completed)
– ✅ **Nonce Verification** – All forms protected
– ✅ **Prepared Statements** – SQL injection prevention ($wpdb->prepare)
– ✅ **Input Sanitization** – sanitize_text_field, sanitize_email, sanitize_textarea_field
– ✅ **Output Escaping** – esc_html, esc_attr, esc_url
– ✅ **Capability Checks** – Role-based access control
– ✅ **reCAPTCHA Support** – Google reCAPTCHA v2 spam protection
– ✅ **GDPR Compliant** – Privacy-first design, data export/deletion

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### 🔌 **REST API**

Full REST API for custom integrations and mobile apps:

“`http
GET /wp-json/ts/v1/tickets – List all tickets
POST /wp-json/ts/v1/tickets – Create ticket
GET /wp-json/ts/v1/tickets/{id} – Get single ticket
PUT /wp-json/ts/v1/tickets/{id} – Update ticket
DELETE /wp-json/ts/v1/tickets/{id} – Delete ticket
“`

**Authentication Options:**
– Token-based auth (bearer tokens)
– Firebase email authentication (optional)
– Built-in API documentation in admin

**Pro API Endpoints:**
“`http
POST /wp-json/ts/v1/tickets/{id}/assign – Assign to staff
GET /wp-json/ts/v1/analytics – Get analytics data
POST /wp-json/ts/v1/sms/send – Send SMS
GET /wp-json/ts/v1/sms/history – SMS log
“`

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## 📱 **SMS Notifications (Pro)**

Keep customers informed with automatic SMS updates:

### **Supported SMS Providers:**

| Provider | SMS | Voice | Best For |
|———-|—–|——-|———-|
| **Mighty Call** | ✅ | ✅ | Voice + SMS combo |
| **Twilio** | ✅ | ❌ | Global coverage |
| **AWS SNS** | ✅ | ❌ | Enterprise scale |
| **Brevo** | ✅ | ❌ | Email + SMS combo
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